Ticketing Policy

TICKETING

All festival bookings can be made ONLINE using the website’s BUY TICKETS links.

Tickets will be emailed to you. The majority of the tickets are booked through our booking partner, The Events Centre. Ticketing assistance can be provided by phoning 07 5491 4240.

For the Festival Fringe event follow the contact details instructions through the OZTIX online booking provider.

The Heartland outdoor event is a FREE event but due to COVID restrictions you will need  to pre-register your ticket request using the REGISTER link. Follow the contact instructions for this event.

GENERAL TICKETING TERMS AND CONDITIONS 

By Purchasing tickets, you are agreeing to the following conditions.

Once confirmed, ticket sales are final. No refunds, exchanges or cancellations are available except as required by law.* (See Covid adjustment terms and conditions).

Sunshine Coast Chamber Music Festival reserves the right to add, withdraw, reschedule or substitute artists and/or vary advertised programs, prices, venues, seating arrangements and audience capacity.

Please check the event date and time on your ticket at time of purchase.

By attending an event, you give your express consent to your actual or simulated likeness to be included within any film, photograph, audio and/or audiovisual recording to be exploited in any and all media for any purpose at any time throughout the world.

Entry may be refused if tickets are damaged or defaced in any way or are not purchased through Sunshine Coast Chamber Music Festival’s authorised points of sale.

Where concessions are applicable, suitable and valid identification must be provided upon request at the event entry point. Failure to produce valid identification may result in the patron being charged full price for the ticket.

It is your responsibility to check your ticket prior to an event, and phone 07 5491 4240 immediately if there is a problem, as mistakes may not be rectified on the day of the event.

Please phone 07 5491 4240 in advance of the event if you have any specific access requirements.

You must retain evidence of your ticket purchase on your person at all times during the event.

If an event is rescheduled or materially changed, no refund will be given to ticket holders.

No refunds will be given if weather prevents any of the Festival’s Open Air events going ahead at the Open Air venue. Wet Weather venue arrangements are clearly stated on Sunshine Coast Chamber Music Festival’s website to ensure that pre-purchased ticket holders can still enjoy a revised event experience. The buyers of pre-chased tickets will be advised via email if there is to be a change of venue. Information about any venue changes in the car of inclement weather will also be communicated through the Festival’s website and Facebook page.

Sunshine Coast Chamber Music Festival will not be responsible for any loss, theft or damage to your personal belongings at events, other than caused as a result of our negligence.

TICKET DELIVERY AND PERSONAL INFORMATION

Tickets purchased online will be emailed to you. No tickets will be mailed. These tickets are sent as PDF files. Patrons must either print their PDF ticket/s or have them available on phone prior to events for validation.

If you have purchased tickets but not been sent an email with your tickets and tax receipt, please phone 07 5491 4240 as it may be as simple as a typo in the email address used to purchase the tickets.

For information about how we look after your personal information please see the Sunshine Coast Chamber Music Festival Privacy Policy (also available at the bottom of every page on the Sunshine Coast Chamber Music Festival website).

COVID ADJUSTMENT TERMS AND CONDITIONS

Sunshine Coast Chamber Music Festival is following strict Covid-Safe protocols.

Do not attend the event if you are feeling unwell, or have cold or flu-like symptoms; have visited known Covid-19 hotspots, or returned from overseas travels, within the last 14 days. 

If you are unwell and cannot attend the event for this reason, Sunshine Coast Chamber Music Festival will refund your ticket.

If you can not attend an event due to sudden state border closures, please call Sunshine Coast Chamber Music Festival‘s ticketing support on 07 5491 4240 prior to the event, and we will either refund your ticket, or transfer it to another Sunshine Coast Chamber Music Festival event, where reasonable and/or possible.

Sunshine Coast Chamber Music Festival will offer a full refund to festival events, in the event the Festival has to be cancelled because of Covid-19 related restrictions on events enforced by either State or Federal Governments.

We will ask you to sign in with a QR code on the day of your visit. All contact tracing details are held electronically for 56 days, as required by the Queensland Department of Health, should they be requested for contact-tracing. One person can sign in each member of your group, or each member can scan the QR code and sign in individually. Please ensure you have downloaded the Queensland Government mandated QR code.

You must maintain appropriate physical distancing whilst at festival events. Please follow all verbal and written instructions on the day from Staff and Volunteers regarding Covid-Safe procedures at Sunshine Coast Chamber Music Festival events. Failure to do so may result in your being asked to leave the venue.

Patrons agree that all contact information will be available to public health officers upon request.

The Sunshine Coast Chamber Music Festival will not share contact information with any third party other than the relevant health authority and will not use information for promotional purposes.

For all indoor events, seating will be allocated based on the size of the group, time of booking and venue configuration, to allow compliance with current social distancing requirements. Due to COVID restrictions, the venue reserves the right to change seating arrangements at any time. 

Patrons acknowledge that while the Sunshine Coast Chamber Music Festival has has taken all reasonable health and safety precautions to keep the audience, staff and performers safe, patrons enter festival venues at their own risk without recourse to claim against the venue regarding health outcomes.